All reservations must be guaranteed by a major credit card.
You are welcome to cancel your reservation within the time that is stated in our Cancellation Policy.
Please call our office to cancel your reservation (740)967-8050. Cancellation fees are as follows:

BOARDING RESERVATION:  For a full refund up to 3 days prior to the date of arrival. Within 3 days of arrival you will be charged 50% of your scheduled services.

DAYCARE  RESERVATION: For a full refund up to 24 hours prior to the date of arrival. Within 24 hours you will be charged.

GROOMING APPOINTMENTS: For a full refund up to 24 hours prior to the date of arrival. Within 24 hours you will be charged.

PRIVATE TRAINING LESSONS: For a full refund up to 3 days prior to the date of your appointment. Within 3 days of arrival you will be charged 50% of your scheduled services.

GROUP TRAINING LESSONS: For a full refund up to 3 days prior to the date of your appointment. Within 3 days of arrival you will be charged 50% of your scheduled services.

BOARD & TRAIN PROGRAMS: For a full refund up to 7 days prior to the arrival date. Within 7 days of arrival you will be charged 50% of your scheduled services.
 

BOARDING CHECKOUT TIME:

Monday - Friday: 7:00am - 12:00pm.

Saturday: 9:00am - 12:00pm

You won't be charged a Boarding fee for the checkout day, as long as you honor our checkout time frame. Any checkouts occurring after 12:00pm on any given day will be charged for a day of boarding.

Sunday: 5:00 pm to 7:00 pm
If you pick up on a Sunday you will be charged the Boarding fee for the day.